Cisco Field Notices

  • (Cisco IP Interactive Voice Response) Field Notice: FN - 63487 - UCCX 8.5(X) Incorrect agent email states - Agent email states are not propagated correctly in these situations:
  • (Cisco ONS 15400 Series) Field Notice: OTBU: FN63478: ONS15454-M6/SDH: TNC/TSC/TNCE/TSCE cards shipped with R9.3 software prior to 12/01/2011 experience BKUPMEMP alarm declaration. Workaround Available. - TNC/TSC/TNCE/TSCE cards shipped with R9.3 software prior to 12/01/2011 are missing a file in the package which results in BKUPMEMP alarm declaration.
  • (Cisco Catalyst 3560 Series Switches) Field Notice: FN - 63476 - Certain Catalyst 3560G and 3750G Switches Do Not Support Some Older IOS Versions - Due to hardware changes in the flash component of the Cisco Catalyst 3560G and 3750G switches, some older IOS versions are not supported on the affected hardware.
  • (Cisco 7600 Series Routers) Field Notice: FN - 63313 - 7600: A batch of WS-X6582-2PA may fail when booting under low temperature - A batch of WS-X6582-2PA cards in the 7600 platform may fail when booting under temperature below 15C.
  • (Cisco Agent Desktop) Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch. An error message appears and the application is terminated.
  • (Cisco Unified Contact Center Enterprise) Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch. An error message appears and the application is terminated.
  • (Cisco ONS 15400 Series) Field Notice: FN - 63406 - 15454 CE-1000 interoperability issue with other vendor products specifically the ALU9500 MPR (SW up grade available) - The CE-1000 card experiences interoperability issues with other vendor products. When connected to the ALU9500 MPR product and the interface is brought up/down several times, CRC errors are seen on the CE-1000. Once in this state, CRC errors counts increment and telnet, ping and SNMP services are impacted.
  • (Cisco ONS 15600 Series) Field Notice: FN - 63439 - OTBU 15600-TSC Flash Drive Failure: Cisco recommends replacement - Random failures of the flash drive on the 15600-TSC card have been detected. This failure has been root caused to a firmware issue on the flash drive of a limited number of 15600-TSC cards. This issue will eventually render the flash drive inoperable and can lead to a network traffic outage.
  • (Cisco ONS 15400 Series) Field Notice: FN - 63305 - 15454-ML1000-2 - Interoperability issues between the 15454-ML1000-2 and CAT4507 with auto negotiation enabled - The link between the CAT4507 switch and 15454-ML1000-2 does not come up with auto negotiation enabled on each side of the link. To date, this link issue has only been seen when the 15454-ML1000-2 and CAT4507 switch are interconnected.
  • (Cisco ONS 15600 Series) Field Notice: FN - 63440 - OTBU 15600-TSC cards can create Network outage in systems running R6.0 - R9.0.x - 15600-TSC loaded with SW R9.1 and greater can cause outage in 15600 systems running R6.0 to R9.0.x.

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